Refund and Returns Policy

At Little Willow Book House, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our return and refund policy carefully.

1. Return Eligibility

Items Eligible for Return

To be eligible for a return, items must meet the following conditions:

• Return request must be initiated within 30 days of receiving your order
• Items must be in the same condition as received (unread for new books, original condition for used books)
• Books must not be marked, written in, or damaged
• Items must be in original packaging when applicable
• You must provide proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned:

• Books showing signs of use, damage, or wear beyond what was present at delivery
• Items marked as "Final Sale" or "Clearance"
• Digital products or downloadable items
• Gift cards
• Books with broken spines, water damage, torn pages, or writing/highlighting

2. How to Initiate a Return

3. Return Shipping

Who Pays for Return Shipping?

• Defective or Damaged Items: We will provide a prepaid shipping label at no cost to you
• Wrong Item Sent: We will provide a prepaid shipping label at no cost to you
• Change of Mind/Buyer's Remorse: Customer is responsible for return shipping costs

We recommend using a trackable shipping service and purchasing shipping insurance for returns. We are not responsible for items lost or damaged during return shipment.

4. Refund Processing

Refund Timeline

Once we receive your returned item, we will:

• Inspect the item within 3-5 business days
• Send you an email confirmation of receipt and inspection results
• Process approved refunds within 5-7 business days
• Issue refund to your original payment method

Refund Amount

Your refund will include:

• Full purchase price of the returned item(s)
• Original shipping costs (only if item was defective, damaged, or incorrect)

Refunds do not include:

• Return shipping costs (unless we made an error)
• Original shipping costs for "change of mind" returns

5. Exchanges

We do not offer direct exchanges at this time. If you need a different item, please:

1. Return the original item following our return process
2. Place a new order for the item you want

This ensures you receive your new item as quickly as possible without waiting for the return to be processed.

6. Damaged or Defective Items

How to Report Damage or Defects

1. Email us at beulape91782@gmail.com within 7 days
2. Include photos of the damaged item and packaging
3. Provide your order number
4. Describe the issue in detail

We will arrange for a replacement or full refund at no cost to you, including return shipping.

7. Late or Missing Refunds

If you have not received your refund after the expected timeframe:

1. Check your bank account or credit card statement again
2. Contact your credit card company (refunds can take time to officially post)
3. Contact your bank (processing times vary)
4. If you've done all of this and still have not received your refund, contact us at beulape91782@gmail.com

8. Partial Refunds

In certain situations, only partial refunds may be granted:

• Books with obvious signs of use or damage not present at delivery
• Items returned more than 30 days after delivery
• Items not in original condition or missing parts not due to our error
• Items returned without prior authorization

We will notify you of the approval or rejection of partial refunds via email.

9. Cancellations

Before Shipment

You may cancel your order for a full refund if:

• The order has not yet been shipped
• You contact us within 24 hours of placing the order

After Shipment

Once an order has shipped, it cannot be cancelled. You must follow our standard return process upon receiving the item.

10. Used Books Special Considerations

As we sell both new and used books, please note:

• Used books are sold "as described" in their listing
• Normal wear for used books (minor shelf wear, slight page yellowing) is expected and not grounds for return
• Significant damage not disclosed in the listing qualifies for return
• We accurately describe the condition of all used books

11. Shipping Information

12. International Orders

For international orders:

• Customers are responsible for return shipping costs
• Returns may take longer to process
• Customs duties and taxes are non-refundable
• Please contact us before returning international orders